I want to assure you that we are doing everything possible to get the environment up and running again. None of our server team
will sleep until that is the case. So far, we have learned that the issue was caused by the breakdown of a switch, which is the hardware
in the middle of the network that connects all servers and storages together. It was not caused by an attack of some sort, neither by a human
error. Unfortunately a hardware failure like this cannot possibly be prevented for 100%. The failing switch has caused problems in the software
and the team is working hard at the moment to restore those. Obviously for all downtime your subscription will be extended accordingly although
we appreciate that this will not, in many cases, fully compensate for the inconvenience. We still hope that the problems can be resolved
shortly, though we cannot give you a valid estimate as the situation at hand is far some standard. Meanwhile, please accept our sincerest apologies.