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Help & FAQs


If you have a question about using the Ingimage Website, please have a quick read through these frequently asked questions first.


About your subscription

What does royalty-free mean?

What is the highest resolution size available?

What are the limits on downloads?

How does the monthly download limit work?

Do all file types & sizes count as one download?

What if I need more images per month than I am allowed to download?

Where do your images come from?

What are the accepted methods of payment?

When my subscription expires will it automatically renew?


Using the website

How do I view/print my receipt?

How do I cancel a free trial?

How do I change my registered email address or password?


Using Images

How can I use Ingimage images?

What is the difference between a Standard License and an Extended License?

Can I use images that I download in work-for-hire?

Can I claim copyright to an image that I have modified?

How can I find out the dimensions of an image?

How do I download an entire font family?

Do you have a question about using our vector images? Please see our help page about vectors.


Feedback

How can I suggest new features for the website?

How do I report a technical problem with the site?


Questions & Answers


About your subscription


What does royalty-free mean?

‘Royalty-free’ is the term used to describe a license that allows our images to be used multiple times in many different media forms as laid out in our Image License.


What is the highest resolution size available?

The majority of JPEG files at the largest size are around 55MB. However this is not the largest size available as we also have images that are larger than 55MB. Our minimum image size is 3500 x 2500 pixels or 8.75 mega pixels.


What are the limits on downloads?

You may download up to 250 images per day/week and up to 1000 images per month.


How does the monthly download limit work?

Your monthly download limit is allotted by calendar month. This means that your allowance runs from the first day of the month (not the day your account is activated), and ends on the last day of the month. So if you start your subscription on the 28 July, then your limit ends on the 31 July and refreshes on the 1st August.

*Your subscription calendar is refreshed using Greenwich Mean Time (GMT) - so your limit may refresh earlier or later depending on the part of world that you are located.*


Do all file types & sizes count as one download?

Do all file types & sizes count as one download? You can download a combination of file types and sizes. Each download you make, regardless of type/size, is counted as one download. Can you download an image twice and will it count in download limit?


What if I need more images per month than I am allowed to download?

If you require more images than your subscription permits you to download, you can contact us and we will have an account representative develop a custom plan to suit your increased download requirements. Alternatively, if you are closely approaching the end of the month and require more images, in exceptional circumstances we may be able to transfer a portion of your download limit from the upcoming month’s allowance and add it to your current month’s limit. *NB - You will have a lower download allowance the following month.


Where do your images come from?

We work with thousands of professional photographers and artists across the world. All images are submitted directly to us and go through strict quality control checks. We regularly upload new images and we are always on the lookout for new content.


What are the accepted methods of payment?

We accept Visa, Visa Debit, Master Card, Maestro and Solo cards. When making a payment you will be given the option to pay via our online payment page where you can enter your details securely or pay via paypal.


When my subscription expires will it automatically renew?

At the end of your subscription your account will not be renewed. You will need to purchase a new subscription or contact us to schedule your renewal for a specific date.


Using the website


How do I view/print my receipt?

You can view and print an invoice online by following these steps:

Log-in to your account

Click on ‘My Account’ located at the top right side of the page

Choose ‘My Orders’, then select Print Order


How do I cancel a free trial?

To cancel your free trial - please navigate to My Account > My Orders and click the 'Cancel Order' link next to your Free Trial Subscription.


How do I change my registered email address or password?

You can change your registered email address or password by following these steps:

>Log into your account

>Click on ‘My Account’ at the top right of the page

>Choose ‘My data’, then select Edit to change your account information


Using Images


How can I use Ingimage images?

Our images are royalty-free and can be used in a variety of ways. Please see our Image License.for the full breakdown of how you may use the images. Here are just some of the ways in which our images can be used:

Web sites

Magazines

Newspapers

Brochures

CD ROM

Billboards/banners

Multimedia presentations

Packaging

Broadcast video

On business letterhead

Business cards

Office & Store decoration

*If you are planning to print/reproduce over 300,000 copies of our images you will need an Extended License. For further details please contact us.


What is the difference between a Standard License and an Extended License?

You can view our Standard and Extended License: Quick Comparison Table to see the difference between the two licenses.


Can I use images that I download in work-for-hire?

You may use any image on Ingimage for your projects. It is important to let your clients know that they do not have the right to sell the individual images.


Can I claim copyright to an image that I have modified?

Ingimage and/or its suppliers own all images, even if it is modified. You may modify an image but you may not claim copyright to that image.


How can I find out the dimensions of an image?

To find out an image’s dimensions - click on the desired image which opens up an information page with the specifications and more.


How do I download an entire font family?

You can download a fonts style in a specific format e.g. bold/italic/regular. If you are interested in downloading the entire font family, please search for the desired font name.


Do you have a question about using our vector images? Please see our help page about vectors.


Feedback


How can I suggest new features for the website?

We are constantly seeking ways to improve our website for you to use our site with ease. If you have any comments or ideas on how to improve the site, please use the contact us form.


How do I report a technical problem with the site?

We are working with our servers and IT companies to ensure that there are as little technical issues with our site as possible. However, occasionally you may come upon a technical issue that you want to report.

Being specific and detailed would help us sort out the issue a lot quicker. Please contact us with the following information: What page of the site you are visiting, web browser, type of device and operating system you are using and screen shots if possible.

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