Help & FAQs
If you have a question about using the Ingimage Website, please have a quick read through these frequently asked questions first.
About your subscription
Using the website
About your subscription
‘Royalty-free’ is the term used to describe a license that allows our images to be used multiple times in many different media forms as laid out in our Image License.
The majority of JPEG files at the largest size are around 55MB. However this is not the largest size available as we also have images that are larger than 55MB. Our minimum image size is 3500 x 2500 pixels or 8.75 mega pixels.
You may download up to 25 images per day and up to 750 images per month.
Your monthly download limit is allotted by calendar month. This means that your allowance runs from the first day of the month (not the day your account is activated), and ends on the last day of the month. So if you start your subscription on the 28 July, then your limit ends on the 31 July and refreshes on the 1st August.
*Your subscription calendar is refreshed using Greenwich Mean Time (GMT) - so your limit may refresh earlier or later depending on the part of world that you are located.*
Do all file types & sizes count as one download? You can download a combination of file types and sizes. Each download you make, regardless of type/size, is counted as one download. Can you download an image twice and will it count in download limit?
If you require more images than your subscription permits you to download, you can contact us and we will have an account representative develop a custom plan to suit your increased download requirements. Alternatively, if you are closely approaching the end of the month and require more images, in exceptional circumstances we may be able to transfer a portion of your download limit from the upcoming month’s allowance and add it to your current month’s limit. *NB - You will have a lower download allowance the following month.
We work with thousands of professional photographers and artists across the world. All images are submitted directly to us and go through strict quality control checks. We regularly upload new images and we are always on the lookout for new content.
We accept Visa, Visa Debit, Master Card, Maestro and Solo cards. When making a payment you will be given the option to pay via our online payment page where you can enter your details securely or pay via paypal.
At the end of your subscription your account will not be renewed. You will need to purchase a new subscription or contact usto schedule your renewal for a specific date.
Using the website
You can view and print an invoice online by following these steps:
Log-in to your account
Click on ‘My Account’ located at the top right side of the page
Choose ‘My Orders’, then select Print Order
To cancel your free trial - please contact usand we will have an account representative will cancel it for you.
You can change your registered email address or password by following these steps:
>Log into your account
>Click on ‘My Account’ at the top right of the page
>Choose ‘My data’, then select Edit to change your account information
Our images are royalty-free and can be used in a variety of ways. Please see our Image License.for the full breakdown of how you may use the images. Here are just some of the ways in which our images can be used:
On business letterhead
Office & Store decoration
*If you are planning to print/reproduce over 300,000 copies of our images you will need an Extended License. For further details please contact us.
You can view our Standard and Extended License: Quick Comparison Table to see the difference between the two licenses.
You may use any image on Ingimage for your projects. It is important to let your clients know that they do not have the right to sell the individual images.
Ingimage and/or its suppliers own all images, even if it is modified. You may modify an image but you may not claim copyright to that image.
To find out an image’s dimensions - click on the desired image which opens up an information page with the specifications and more.
You can download a fonts style in a specific format e.g. bold/italic/regular. If you are interested in downloading the entire font family, please search for the desired font name.
We are constantly seeking ways to improve our website for you to use our site with ease. If you have any comments or ideas on how improve the site, please use the contact us form.
Unfortunately we will not be able to respond to every email, but we will read all the comments you send us.
We are working with our servers and IT companies to ensure that there are as little technical issues with our site as possible. However, occasionally you may come upon a technical issue that you want to report.
Being specific and detailed would help us sort out the issue a lot quicker. Please contact us with the following information: What page of the site you are visiting, web browser, type of device and operating system you are using and screen shots if possible.